Vive Health 4-Wheel Mobility Scooter

American Mobility Specialists Shipping Policy Overview

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-12 business days if your ordered item is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation

• You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
• If your item is on backorder or unavailable, we will reach out to you via phone and/or email if it's not already evident on the product page(s).
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment

• If your order is in stock and your credit card is approved by our fraud prevention department, the products ordered will ship within 1-3 business days from the date of your order.
• We will send you the tracking information within 24-48 hours of the item being shipped to the email address you provided when checking out.
• We ship daily via UPS Ground, Fed Ex Ground, USPS, and various Freight Companies to the lower 48 states. Most parcel orders will ship the next business day and freight orders within 3 business days as ordered if the order is submitted before 10am PST (some exceptions apply, some product and part orders shipped via parcel may not ship for up to 3 business days).
• Freight shipping costs are included with any order going ground to the lower 48 states. AK & HI ship by AIR or SEA at additional cost.
• We do not offer Cash On Delivery.
• A phone number is required by the freight company so a delivery appointment can be made.
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
• A delay in delivery due to erroneous contact information provided at checkout may cause additional storage fees to accrue that will need to be paid by the customer prior to delivery.

Note to International Customers: You are responsible for any and all duties or taxes that may apply. (see details below)

• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be.
• Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers' responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
• To avoid a delay in receiving your order from customs, consider the following:
• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees resulting from refused international shipments from your refund.
• If we are charged for your taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
• If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund since local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
• We ship via UPS, Fedex or USPS for small parts and accessories, and freight for large products.
• If you do not receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@americanmobilityspecialists.com

Damages

• Please inspect the packaging of your items when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
• If your item(s) do arrive damaged, please send photos to support@americanmobilityspecialists.com and we will process an insurance claim on your behalf.

Cancellations & Refunds

• All orders canceled are subject to an administration fee equal to 5% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
• If your item is on backorder and you accept the backorder, we will hold your payment until the item ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
• If your order has shipped, you (the buyer) will be responsible for all shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.

Backorders

• From time to time, a product may run out of stock at our warehouse and the website was not updated when you placed your order. In that case, we will call and/or send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival, inclement weather, or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

The following section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL and will be delivered via a lift gate truck.

Important Freight LTL Shipment Information

1. When the item reaches your city or a city near yours the freight dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item.
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in 4 hour delivery windows of 8am - 12pm or 12pm - 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9am. It can only be scheduled in a delivery window time frame.
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered.
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your curb or the closest area near your curb. Due to the large size, it will not be possible to be placed at your door.
7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing)

• Carton damage requires visual inspection of contents of the unit.
• American Mobility Specialists recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify American Mobility Specialists immediately.
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product

1. Refuse shipment
2. Sign carrier paperwork: “Carton damaged and refused”
3. Notify American Mobility Specialists immediately. We will work with the freight company to have it returned and another unit shipped out.

If you have any further questions about the ordering and shipping process, feel free to contact us by phone at 1-877-486-4335 and/or email at support@americanmobilityspecialists.com

American Mobility Specialists Offers Safe and Secure Financing Options

If you are considering getting a product, but do not have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry. 

We have partnered with two financing companies to give you double the chances of qualifying for credit: PayPal and Affirm. Both require you to apply for financing. You will fill out a loan application, and you are subject to a credit approval. 

American Mobility Specialists has no control over the financing decision. This is solely the lender's decision based on your creditworthiness. 

You will usually get a decision within seconds and be able to purchase that brand new product of your dreams right from our website.

PayPal

The world-renowned and respected leader in financing, PayPal, has offered customers of&nbsp American Mobility Specialists an exclusive deal to get financing for any commercial or residential products over $99.

NO INTEREST IF PAID IN FULL WITHIN 6 MONTHS! 

PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.

If applying for PayPal Credit you will need to have a PayPal account or create one. If you don't know how to create one read this wikihow article: How To Set Up A Paypal Account

PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.

The financing lasts for 6 months and is only valid on approved credit.

Affirm

Affirm is one of the leading financing alternatives to PayPal and for good reason. They offer incredibly easy to understand payment options, as well as additional fraud protection covered by their Affirm Buyer Protection. 

Pay over time with 6, 24, and 36 month financing options*

• APRs from 0% to 19.99%*
• No impact on credit score to check eligibility
• Get your purchases covered by Affirm’s Buyer Protection
• * Promotional offer. Subject to a potential $2 monthly minimum interest charge‚ credit approval and terms. Accounts are issued by WebBank‚ member FDIC.

How Do I Apply For PayPal and/or Affirm Financing?

Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.

1. Choose the product you want to purchase.
2. Click the Add to Cart button on the product page.
3. Click the Checkout button.
4. Fill in your Contact Information and Shipping Address.
5. Click the Continue to Shipping Method button.
6. Choose your shipping method.
7. Click the Continue to Payment Method button.
8. Choose either the Paypal or Affirm payment option.
9. Click the Complete Order button.
10. A pop-up will be displayed on the screen that will redirect you to either PayPal or Affirm (depending on the option you chose in step 8), if you have a pop-up blocker make sure to disable it.
    
    If you selected PayPal, you will need to sign into Paypal if you have not. If you do not have a PayPal account you will need to create one.
    
    If you do not know how to create one check out this wikihow article: How To Set Up A Paypal Account.
11. Click the Apply Now button on the pop up: (hover your mouse over Apply Now)
12. You will now be prompted to complete all the required information PayPal or Affirm needs in order to make a credit decision.
    
    American Mobility Specialists has no control over their financing decision. This is solely the lender's decision based on your creditworthiness. We cannot overturn a credit decision.