Return Policy

Satisfaction Guarantee 

American Mobility Specialists Return Policy

American Mobility Specialists is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easy as possible to guarantee that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

Defective Merchandise/Shipping Damage

If your item is defective or was damaged in shipping, please contact us or call us at (800) 778-4131 as soon as possible.  If your merchandise arrived defective or was damaged during shipping then we will arrange for the item to be repaired or replaced promptly.  We must receive a damage report via email or phone call from you within 3 days of delivery for damage claims.  Damage claims made after 3 days past the date of delivery do not qualify for damage claims.


Return Policy

Sometimes, customers want to return their units because they just aren't comfortable or they don't like the size or speed of their scooter.  You still have the opportunity to return your scooter, but there are some costs involved.  Normally, return shipping and restocking fees will apply.

In those cases, the following Return Policy rules apply:

Most of our products may be returned within 30 days of receipt and will be subject to a 20% restocking fee. (See exceptions below.) Please verify that your purchase qualifies for a return and adhere to the return policy guidelines to assure proper credit. 

  •  Any chairs that need to be built (custom) are NOT returnable.

  • Golden Technologies PR 502 lift chair is NOT returnable.

  • Most products may be returned within 30 days.

  • A 20% restocking fee applies to all eligible returns.

  • All returned products require a Return Authorization number.

  • Product must be clearly labeled with Return Authorization number.

  • Once an RA has been received, products must be shipped within 10 days.

  • Product must be in new condition in the original packaging. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.

  • Product must be returned in its original packaging. Please call customer service to purchase new packaging for scooters and lift chairs.

  • All parts and accessories must be included and in the original packaging.

  • The cost of return shipping is the responsibility of the customer.

  • Shipping charges, insurance, customs charges and white glove delivery charges are not refundable.

  • If an item is returned to the wrong address, we reserve the right to charge for any additional shipping fees associated with shipping the item to the correct location. 

Return Shipping

Unless American Mobility Specialists made an error, the cost of original and return freight is the customer's responsibility.  Once you've requested your RA number, please make shipping arrangements to return the product. We highly recommend insuring larger items for their retail value to protect against shipping damage.

  • The cost of return shipping is the responsibility of the customer.

  • In situation where we cover the cost of original shipping, the cost of original shipping shall be withheld from the refund to cover our shipping charge.  In these situations, the customer is responsible for the cost of original shipping and return shipping.

  • Shipping charges, including white glove delivery and inside delivery charges are not refundable.

Return Authorization Number

  • All returned products require a Return Authorization number.

  • You may email us at support@americanmobilityspecialists.com or call us at (800) 778-1431 to request an RA number. Please include your order number, name and the item number you are returning.

  • Products returned without a Return Authorization (RA) number will not be credited.

  • A Return Authorization (RA) must be requested from American Mobility Specialists within 14 days of actual delivery of the product.

Non-Returnable Items

We understand that a return can be a result of change in circumstances, a simple mistake or something else. Unfortunately we can not accept all returns. We reserve the right to make adjustments based on typographical errors, product changes and discontinuations.  Product images may not always represent the actual product.

These products are non-returnable:

  •  Parts

  • Accessories

  • Batteries

  • Special order or special request items.

  • Items that need to be built i.e. Non Stock items.

  • Custom items we make for you.

  • Items you customize for yourself.

  • Used items no longer resalable.

  • Items missing packaging, parts, or instructions.

  • Items specifically marked non-returnable.

    There Are Certain Products That Are Custom-Made By The Manufacturer And Are Non-Returnable:

    • Ultralight weight wheelchairs
    • Sport wheelchairs

    • Lift Chairs with custom fabrics and/or heat and massage

    • Golden Technologies PR-502 lift chairs

      For Hygienic Reasons, The Following Products Are Non-Returnable:

      • Bathroom products

      • Mattresses

      • Slings

      • Braces

      • Cushions and Backs

        Cancelled Orders/Refused Shipments

        Orders placed online can be cancelled prior to the order being processed and sent to the delivery queue for shipping. Some of our manufacturers ship almost immediately. Custom products cannot be cancelled after 24 hours.

        Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain a Return Authorization number and ship the item back to the correct address. If delivery of an item is refused, both original and return shipping costs are deducted from the issued credit and a 17% restocking fee (minimum $25) will apply. 


        Provided that you have followed our return policy guidelines, you can expect a credit to be issued within 4 weeks.  This allows for the return transit time, our processing time and your credit card/bank processing time.  If you paid by check or money order, we will issue a check within 30 days.

        These situations happen rarely, but when they do, we promise to treat our customers with honesty and fairness.  If you have questions please give us a call so we can help.