American Mobility Specialists is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easy as possible to guarantee that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
If your item is defective or was damaged in shipping, please contact us or call us at (800) 778-4131 as soon as possible. If your merchandise arrived defective or was damaged during shipping then we will arrange for the item to be repaired or replaced promptly. We must receive a damage report via email or phone call from you within 3 days of delivery for damage claims. Damage claims made after 3 days past the date of delivery do not qualify for damage claims.
Sometimes, customers want to return their units because they just aren't comfortable or they don't like the size or speed of their scooter. You still have the opportunity to return your scooter, but there are some costs involved. Normally, return shipping and restocking fees will apply.
In those cases, the following Return Policy rules apply:
Most of our products may be returned within 30 days of receipt and will be subject to a 20% restocking fee. (See exceptions below.) Please verify that your purchase qualifies for a return and adhere to the return policy guidelines to assure proper credit.
Unless American Mobility Specialists made an error, the cost of original and return freight is the customer's responsibility. Once you've requested your RA number, please make shipping arrangements to return the product. We highly recommend insuring larger items for their retail value to protect against shipping damage.
We understand that a return can be a result of change in circumstances, a simple mistake or something else. Unfortunately we can not accept all returns. We reserve the right to make adjustments based on typographical errors, product changes and discontinuations. Product images may not always represent the actual product.
Orders placed online can be cancelled prior to the order being processed and sent to the delivery queue for shipping. Some of our manufacturers ship almost immediately. Custom products cannot be cancelled after 24 hours.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain a Return Authorization number and ship the item back to the correct address. If delivery of an item is refused, both original and return shipping costs are deducted from the issued credit and a 17% restocking fee (minimum $25) will apply.
Provided that you have followed our return policy guidelines, you can expect a credit to be issued within 4 weeks. This allows for the return transit time, our processing time and your credit card/bank processing time. If you paid by check or money order, we will issue a check within 30 days.
These situations happen rarely, but when they do, we promise to treat our customers with honesty and fairness. If you have questions please give us a call so we can help.