Frequently Asked Questions


General Questions

Is The Item In Stock?

We try to update our inventory as often as possible, however, sometimes our manufacturers run out of stock before we can catch it. 

As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item is on back order or unavailable we will reach out to you via e-mail or phone and you will decide whether to wait for the item to become available or cancel your order.

Will Medicare, Medicaid Or Insurance Cover My Purchase?

Unfortunately, we are unable to take Medicare, Medicaid or Insurance payments. 

If you don’t meet the requirements to qualify for Medicare Part B and you need to pay out of pocket, you can still purchase a mobility scooter or power wheelchair conveniently online. E-commerce sites such as American Mobility Specialists offer a massive selection of mobility scooters and power wheelchairs at reasonable prices. Electric mobility scooters are available in three types; Folding Mobility Scooters, 3 Wheel Mobility Scooters and 4 Wheel Mobility scooters.  Power and manual wheelchairs are also available in all varieties.

On the other hand, if you do qualify for Part B, you need to purchase a scooter from a qualified DME supplier that accepts the assignment cost from the federal government. Both your durable medical equipment (DME) supplier and your doctor must be enrolled in Medicare for you to qualify for a fully covered scooter. Unfortunately, American Mobility Specialists is not a DME supplier.

Doctors and suppliers have to comply with a myriad of regulations to get enrolled into Medicare (and stay enrolled for that matter). Therefore it’s important you verify their enrollment.

Please read this article below for more information on the subject:


Where Can I Find HCPCS Codes?

HCPCS codes are primarily used by Medicare and Medicaid for billing and identifying items and services.  Some of our products will have the HCPCS code in the product page, but not all.  For more information about HCPCS Codes, go check out https://www.medicalbillingandcoding.org/hcpcs-codes/


Do I Need A Drivers License Or Insurance?

All our scooters and power chairs are categorized as mobility scooters. They have serial numbers.  They don't have vehicle identification numbers (VIN). You don't need a drivers license or insurance to operate them. If you are worried about their legality please see the next question. 

Is This Scooter, Power Chair, or Mobility Device:

  1. Street Legal?
  2. Allowed On Sidewalks?
  3. Allowed In Stores? 

The US Department of Justice has set regulations implementing the Americans with Disabilities Act (ADA) for Wheelchairs, Mobility Aids, and Other Power­Driven Mobility Devices (OPDMDs). 

People with mobility, circulatory, respiratory, or neurological disabilities use many kinds of devices for mobility. Some use walkers, canes, crutches, or braces. Some use manual or power wheelchairs or electric scooters. In addition, advances in technology have given rise to new devices, that some people with disabilities use as mobility devices, including many veterans injured while serving in the military. 

For some facilities,­­ such as a hospital, a shopping mall, a large home improvement store with wide aisles, a public park, or an outdoor amusement park­­ covered entities will likely determine that certain classes of OPDMDs being used by people with disabilities can be accommodated. These entities must allow people with disabilities using these types of OPDMDs into all areas where members of the public are allowed to go.

In some cases, even in facilities such as those described above, an OPDMD can be accommodated in some areas of a facility, but not in others because of legitimate safety concerns. For example, a cruise ship may decide that people with disabilities using Segways® can generally be accommodated, except in constricted areas, such as passageways to cabins that are very narrow and have low ceilings.

For other facilities ­­ such as a small convenience store, or a small town manager's office ­­ covered entities may determine that certain classes of OPDMDs cannot be accommodated. In that case, they are still required to serve a person with a disability using one of these devices in an alternate manner if possible, such as providing curbside service or meeting the person at an alternate location.

Please be aware that due to the size, weight & dimensions may cause the mobility device to not fit inside a certain store or place. Please always use caution for your safety and the safety of pedestrians and never ride on dangerous roads.  

Click HERE To View And Print The US Department Of Justice Regulation

Please print it and keep a copy with your mobility device to show interested parties. You may want to laminate it to preserve it or keep it in a folder.

What Kind of Replacement Batteries Should I Buy?

Check out our separate Battery FAQ page **HERE**

Do You Offer Any Discounts?

All our current deals and discounts can be found **HERE**

When Will My Order Get Shipped?

Many items ship Same Day (if ordered by 12PM PST, Monday-Friday). Transit times will vary, but delivery should be expected within 3-10 business days.

All other items should ship within 2-3 business days of your order date. Transit times vary depending on location, but you should expect delivery within 4-10 business days of your order.

Please refer to our Shipping Policy for more details. 

Can You Guarantee Delivery?

Generally, you should expect delivery within 2-10 business days of your order. However, we cannot guarantee the time that will take FedEx, UPS or a truck freight carrier to deliver your package. That is completely out of our hands and is determined exclusively by the workload and delivery schedule of a particular freight company. 

With freight deliveries, the dispatcher will call the number you provided on your order to set up delivery when the item reaches a fulfillment center in your city or a city near you. The item will not be delivered until you set up an appointment with them. 

Please track your package online or on the phone with the carrier. Our information is limited to the information they provide. We have no influence over carrier's operations and we cannot make a package within their system move any quicker.

We do not issue refunds if your package is not delivered at the time you want it. Please order early to avoid disappointment. 

How Does The Scooter, Power Chair, or Mobility Device Come When It Is Shipped To My Home or Business?

Smaller, lighter packages (under 100 lbs) generally ship in one carton via FedEx or UPS ground. Larger and heavier items will be shipped LTL freight. 

Do I Have To Be Home When My Order Is Delivered?

FedEx and UPS do not require a signature and will leave the package in a suitable place near your door.

For freight shipments, you have to be present at the time of the delivery to inspect the package and contents for damages and sign the delivery receipt.

Please refer to our Shipping Policy for more details.

What Is Your Return Policy?

Unused, resalable merchandise in new, unused condition and in original packaging may be returned for a refund within 30 days of the delivery date depending on the brand.

You can submit your return request here: Contact Page

Please refer to our Return Policy for further information.

Has My Order Shipped?

We will send you tracking information within 1 business day of your order leaving the warehouse to the e-mail address you provide when checking out.  

If you do not receive tracking information from us within 8 business days of your order feel free to follow up with us at support@americanmobilityspecialists.com and include your order number in the email.

When Will My Order Be Delivered?

Transit times vary by location. Delivery should be expected within 2-10 business days of placing the order. 

We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. 

What If My Order Is Damaged During Shipment?

All damage claims including FedEx, UPS, and freight must be submitted in writing immediately following delivery. Please take pictures of the box and the damaged item(s) and email them to us at support@americanmobilityspecialists.com

Please inspect the packaging of your item(s) when they are delivered (for freight) or as soon as UPS or FedEx drops off the package.

For freight deliveries: you must inspect the box and all the items in the box for damages at the time of delivery. If you notice any damage you should make a note on the delivery receipt “CARTON DAMAGED” when signing for delivery. Then take pictures of the box and the damaged item(s), and send them to support@americanmobilityspecialists.com immediately following delivery.  We will process a damage claim on your behalf.

Do Your Scooters, Power Chairs, or Mobility Devices Have Any Guarantee?

Yes, we only work with manufacturers that offer 12-months and more manufacturer's warranty for all mobility scooters, power wheelchairs and mobility devices, excluding accessories and ex-display items. We are confident that the products we supply are of a high quality and that you will be pleased with them. We also believe in providing the highest standard of customer service and products free from manufacturer's faults in performance or appearance.

If a product develops a fault within the warranty period, please contact the manufacturer directly. Some manufacturers offer online warranty registration, you can find this information on our website: Warranty Registration.

Please note that misusing your scooter, power chair, or mobility device will void your guarantee and you will not be eligible for a replacement. Make sure to read the product manual before you start using your product. 

Do You Have A Showroom?

No, we do not have a showroom. Our store is 100% online - this allows us to eliminate unnecessary expenses and pass these savings on to you by offering much lower prices compared to any retailers.

Learn more about American Mobility Specialists here: About Us 

Where Are You Located? Can I Pick Up My Order Myself?

Our scooters, power chairs, and mobility devices are shipped from several different warehouses. Please send us an email to support@americanmobilityspecialists.com for information on a particular product. Make sure to include a complete name for the product and the state you are located in.

Do You Charge Sales Tax?

We do not collect sales tax from our customers, except for customers located in the state of Wyoming. 

Where Can I Find The Manuals And Technical Specifications (Tech Specs) On The Website?

Installation Manuals and Tech Specs can be found on the product page of each scooter, power chair, or lift chair (usually close to the bottom of the product page).

Do I Need To Register My Scooter, Power Chair, Or Mobility Device For Warranty Purposes?

Some manufacturers require customers to register their products. For more information go to Warranty Registration on the manufacturer website. 

Do You Have An Affiliate Program?

We do not have an affiliate program.