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RETURN POLICY
Damaged or Defective Items If you receive a damaged or defective item, contact us at support@americanmobilityspecialists.com within 3 days of delivery and we will involve EWheels to provide assistance to you. EWheels makes every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.
SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE. IMPORTANT: CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE
Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.
Cancelled Orders
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply.
WARRANTY POLICY
The below Warranty Policy applies to the EWheels EW-29 electric tricycle.
Three Year Limited Warranty
Three (3) years from the date of purchase on all structural frame components; Seat post and frame.
One Year Limited Warranty
One (1) Year from the date of purchase, if any part or electronic component of the tricycle is found upon examination to be defective in material and/or workmanship, it will be replaced at EWheels’ discretion.
Two Month Warranty
Two (2) Months from the date of purchase on the batteries. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.
One Month Warranty
One (1) Month from the date of purchase on the tricycle's charger. Labor and service calls are NOT included: The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact the dealer/company from whom you purchased your EWheels product.
SHIPPING - DOMESTIC:
Parts will be provided under warranty at no charge. All warranty items will be shipped via UPS Ground. Shipping fees will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL:
Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact EWheels directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS MOTOR:
In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to excessive strain on the tricycle).
SERVICE:
Warranty service can be performed by EWheels or by an authorized service facility. Do not return faulty parts to EWheels without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
WARRANTY EXCLUSIONS:
This warranty is only given to the original purchaser of the Scooter. This Warranty excludes: Battery Charger: The charger carries a 30 day warranty.
Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, throttle, brakes, motor brushes, fuses, plastic shrouds and footrest covers) Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, commercial use, or use other than normal. Used other than for the purpose of the purchaser’s mobility.
Repairs and/or modifications made to any part of the tricycle without specific and prior consent from EWheels. Labor, service calls, shipping (including warranty claims), and other charges incurred for repair of the product are not approved by EWheels unless authorized.
Batteries:
Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.
There is no other express warranty. Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded. The above Warranty information is from EWheels at the time of writing. However, please refer to https://www.ewheelsdealers.com/manuals-warranties to ensure you are reviewing the latest version of the policy, in case there have been any recent changes. All warranties are with the bike company/manufacturer, in this case, with EWheels, and not with American Mobility Specialists. Please contact American Mobility Specialists to assist you with filing a Return. The manufacturer can be contacted directly for a Warranty Claim. Please register your electric bike with the manufacturer upon receipt of your e-bike.