Drive Medical Warranty
Drive Medical Limited Lifetime Warranty
If you have a problem with your scooter, simply call one of our expert customer service representatives; American Mobility Specialists will make every effort to return your scooter to working condition in the shortest time possible.
Lifetime Limited Warranty - Product Frame, Seat Post, Platform, Frame Welds
24 Months Limited Warranty - Electronic Controller, Motor/Gearbox Assembly
12 Month Warranty - Batteries
The following are warranted to be free of defects in materials and workmanship at time of delivery and are not included in any additional warranties:
Plastic Shrouds and Footrests, Upholstery and Seating, Armrest Pads, Tires and Tubes, Anti-Tip Wheels, Floor Mats, Plastic Connections, Metal Connection Pins, Hardware, Nuts and Bolts, Brake Pads, Front Rigging Mounting Brackets and any other piece that is not listed in the above warranty.
The warranty does not apply if the unit has been altered in any way, misuse or accident has occurred, batteries were not properly stored, exceeding the weight limit of the unit and acts of nature.
New or refurbished parts may be used.
- You can find the warranty of an item on the specific item's product page on our website or in the included instruction manual (hang-tag), if you have already purchased the unit. This warranty does not cover device failure due to owner misuse or negligence, or normal wear and tear. The warranty does not extend to non-durable components which are subject to normal wear and need periodic replacement.
- Batteries on power mobility products are covered under warranty for twelve (12) months from the date of purchase. Battery life is dependent on temperature, weight of the user, amount of daily use (around the block vs. 5 miles per day) and how well the batteries have been maintained (charged daily or were they allowed to run down to empty). Depending on conditions, batteries can last as little as six (6) months and sometimes up to two (2) years.
- Our warranty is processed through our extensive provider network. Please contact the provider where you purchased the item, providers can assist warranty and returns support.